Veterinary Info

Consumables ordering

Whether you need courier bags, blood tubes, transport media, sample pottles, shipper containers or cover slips, Gribbles Veterinary is your ‘one stop shop’. For all consumables simply order online, or use our order form which can be sent via email.

Register for an online user account
  1. Click on LOGIN or REGISTER HERE
  2. Complete the registration form for a new user account
  3. You will receive a confirmation email with your user name and password.
  4. Follow the instructions in the confirmation email and you’re all set to go.

In the MY ACCOUNT section (can be found in menu bar once you have logged in) you will be able to view all orders placed, manage your shipping address, update your account details and edit your password. 

Trouble logging in? Check out these FAQs . . .
I can’t log in!?

Most often, this is because you haven’t set up a user account with us yet. Your eResults log-in details won’t work here as they are separate systems. Simply follow the instructions outlined in “Register for an online user account” and you’ll be sorted in no time.

Or it could be you’re using the wrong username or password (see below).

I can’t remember my username!?

By default, this is the word(s) before the @ in your email address (all lower case), unless you have selected one yourself or unless the word before the @ is a common one e.g. reception, nurses, info, clinic. If this doesn’t help, email our website administrator and provide the email address used to create the account.

I forgot my password!

Hit the LOST YOUR PASSWORD button to reset – this can be done with username or email address. Make sure your password is written down somewhere safe, click the “remember me” box or use a secure third-party software to store your passwords.

How do I unlock my account?

You’ve entered the wrong password (several times) and are now locked out? Well, you’re not alone, plenty of practice staff seem to do the same thing.  Can we help?  No, not always.

Online customers are locked after three failed logins within a 4-hour period.  You will be locked out for 1-hour (we need to do this to keep our site safe from hackers).  We can’t override the lock-out, so go have a lunch break or look after a client and try again later.

How do I tell if I’m already logged in or not?

If you can see MY ACCOUNT in the top menu bar (to the right of the CART icon), you are already logged in and are ready to roll. If you can’t see MY ACCOUNT in the top menu bar, then you’ll need to login in. You can do this from the CART page, or the main Consumables ordering page.

I didn’t receive a email confirming my order?

You will not receive a confirmation email for orders placed. All order information can be found in the MY ACCOUNT section of our website. You can find this in the top menu bar when you are logged in to your account.

In the MY ACCOUNT section you will be able to view all orders placed, manage your shipping address, update your account details and edit your password. 

Do you have a consumables pricelist?

Yes we do. It is available in the FORMS or DOWNLOADS section of our online shop. Simply log in to access it. However we recommend you order using the online facility instead. It is super easy to use, and you will be invoiced at month-end for all purchases made.

How long do orders take to be filled?

Generally we aim to dispatch all orders received within five working days.

Can I change the details of my order once placed?

Click here to fill out an enquiry form with the full details of your query or the change required and we’ll get back to you as soon as we can. If your order has already been dispatched, we will be unable to make any changes.

Do I have to work at a veterinary clinic to order consumables?

This service is only available to veterinary clients, either from clinics or a related industry.

We do not sell directly to animal owners. If you are an animal owner and you place an order, you will be advised via email that it cannot be filled and we will delete your user account from our system.

None of the above answers help?

If all else fails, email our website administrator and we’ll get you sorted (we do need your email address used for the account to sort out any issues).

Need to update or enquire about an order placed?

Click here to fill out an enquiry form with the full details of your query or the change required and we’ll get back to you as soon as we can. If your order has already been dispatched, we will be unable to make any changes.

Please note:

  • Consumable ordering is available for veterinary clinic and industry clients only.
  • The prices displayed using online ordering are all GST inclusive.
  • Registering for a user account for our website will automatically add you to our email distribution list for newsletters and other laboratory updates. You can unsubscribe at any time.