Lab update – Omicron – 24 March

Following our previous update regarding our planning for continuity of laboratory service throughout this Omicron outbreak, we have some further updates for you. Courier servicesAs expected the national courier network in the larger centres is struggling to keep up with demand whilst managing a reduced workforce due to staff in isolation. Please be patient and expect […]

NZ Couriers – Central Otago

NZ Couriers has advised us that due to staff shortages their Central Otago region is under a lot of pressure. Our parcels are generally regarded as ‘medical’ and are treated with priority, however, please be aware of potential delays if you are in this area. Courier Post is another option available for sending samples to […]

Courier networks under immense pressure

With Omicron having an increasing impact around the country, including increased numbers of people now self isolating, courier services are being severely impacted. What does this mean for you? > Delivery times for your samples to get our laboratories could be longer, so testing and receipt of results will consequently be delayed. > Delivery time […]

Hamilton couriers under pressure

We have been advised by NZ Couriers that their Hamilton branch is currently operating under high pressure. There is a possibility they will be forced to move to critical as they don’t have the resources to cover further absenteeism.The following rules will apply under critical:Collections > Last collection times will be brought forward. > Volume and regional […]

Necropsy in Alert Level 3 & 4

No post-mortem examinations are available until our laboratories are in Level 2, unless you have discussed the case with one of our pathologists prior. Our pathologists are working from home (as much as possible per lock-down regulations), so please give us a call before sending in cadavers. Thank you for your consideration, and stay safe.

Alert level 3 & 4 update

All of our laboratories (and Fond Farewells cremation service) will be operating under Alert Level 3 & 4 as we are an essential service. > Some turn-around-times may be longer due to COVID personnel change requirements> There may be some delays with externally referred tests as subcontractors may be closed> Post-mortem services are only available […]

COVID Alert levels 2 & 3

During this period of increased alertness, as essential services, our laboratories are all continuing to operate ‘business as usual’. There may be slight delays to some testing in Auckland as staff are required to work from home where possible while in Level 3. We will keep you updated if there any changes to our service. […]


During this heightened period of alertness, our laboratories are all continuing to operate ‘business as usual’. We will keep you updated if there any changes to our service. Stay safe no matter where you are.

FREE one-day virtual event!

Following our recent, well supported, weekly series of on-line web events presented in conjunction with Lincoln Institute we are excited to invite you to a day of leadership training designed to specifically support you through this post-COVID recovery time. This event is specifically for Practice Owners, Managers and team leaders – lead vets, head nurses, […]