Service update – COVID-19

During this COVID-19 crisis, we will be making changes to testing and services as required in order to minimise the impact of COVID-19 on staff and help reduce the spread of the virus, as well as continue to provide you with a high level of service.  We will keep you updated with changes as and when required.  We have been advised by MPI that since we are a part of the national Surveillance Programme keeping New Zealand free from biosecurity risk, as well having accreditation as a Recognised Laboratory Programme (RLP), our laboratories are considered an essential service and will remain open for testing during all COVID-19 Alert levels.


Please be advised that due to the increased processing demand in medical laboratories around the country, we are changing to processing more histology samples in our Christchurch Gribbles laboratory.  Due to this change, there will be a small increase in turn-around-time for some histology testing— this mostly will affect Palmerston North clients.


Following government advice that all staff who can work from home, should work from home, our pathologists are able to do this so we will be  moving them all to home-based set-ups where possible.  This may impact on turn-around-times for cytology samples.


Please contact your local laboratory PRIOR to sending bodies for post-mortem.  They will be able to advise you of any different requirements.


Please DO NOT call the laboratory to place orders for consumables over the phone.  Visit our website and either download a form to email or fax through, or order online.  This will ensure our admin staff are able to concentrate on processing samples to ensure our service levels remain at a high level.