We frequently get calls from clients who strike problems when shopping online for consumables. Passwords or usernames are forgotten, does the clinic actually have a user account for our website etc.
In a few issues of our newsletter last year, we provided some tips on what to do when your online shopping doesn’t quite go as planned. We’ve taken this a step further, and have added a FAQ section to our website consumables ordering page.
This should cover all the common issues or questions you may have. Plus we have provided a direct contact link for our website administrator (should the FAQs not help) to save you ringing the laboratory.
So the next time you strike out, check through the FAQ list and see if they can resolve your issue BEFORE you give us a call. They should save you some time and effort, and make your shopping experience that much better!