You’ve set yourself up with a user account for our website so you can go shopping, but you’ve entered the wrong password (several times) and are now locked out?
Well, you’re not alone, plenty of practice staff seem to do the same thing. Can we help? No, not always.
Online customers are locked after three failed logins within a 4-hour period. You will be locked out for 1-hour (we need to do this to keep our site safe from hackers). We can’t override the lock-out, so go have a lunch break or look after a client and try again later.
To avoid being locked-out again, use the “forgot password” link to reset it. Then make sure it is written down somewhere safe, click the “remember me” box or use a secure third-party software to store your passwords.