If you’re after some consumables, but can’t log in to our online shop to place the order, here are the most common reasons why:
1. You haven’t set up a user account with us yet (this is different to your eResults account). Simply follow the instructions on the Consumable Ordering page and you’ll be set-up in no time.
2. You can’t remember your username? >> Most times this is the word before the @ in your email address.
3. You can’t remember your password? >> Hit the LOST YOUR PASSWORD? button to reset (this can be done with username or email address).
If you get locked out, go take a break and try to reset again in about an hour. If all else fails, give us a call and we’ll help you get sorted!