Well another interesting year is just about at an end and we thank you for your support over this period.
One of the factors that makes providing our services so satisfying is the rapport we build with our clients. This rapport encourages feedback, which in turn helps steer our improvements and innovations. The feedback from so many of you has resulted in a number of projects which have lead to improvements in our operational excellence, bringing us closer to you, our clients.
We have a number of projects that are on-going and we look forward to the benefits they will bring in the new year. Some of our projects completed over the past 12 months include the introduction of new technology allowing us to provide additional services to you; our quest to bring more value to the reporting we provide such as the cumulative trace element reporting; our new website with improved flow; an updated version of our online vet handbook; and on-going New Zealand based studies to keep you updated with relevant reference intervals, such as T4. We hope you’ve enjoyed these improvements to our service.
Patient outcome remains core to our service, and for this reason we continue to invest heavily in our quality assurance programmes and the on-going training of our highly skilled team. These investments help ensure we’re able to provide you with the highest standard of service possible.
December and January are always busy months, so enjoy the rest of 2019, have a safe and festive holiday season, and we look forward to working with you again in 2020.
JAMES RICHARDSON, GENERAL MANAGER